City of Surrey
A citizen-first digital experience for one of Canada's fastest-growing cities. Online services, accessibility, and bilingual support at municipal scale.
Where they started.
The City of Surrey needed a unified digital front door for hundreds of services, thousands of pages, and a citizen base that demands speed, clarity, and accessibility on any device.
What we built.
A Drupal-based platform with task-led navigation, governed publishing across departments, AODA-compliant components, and an integrated search that surfaces services first, content second.
Where it landed.
Faster path to top tasks, governance across dozens of departments, and a measurably more accessible citizen experience.
Insidethebuild.
A few selected screens from the live product.
WorkingwithDoodleWebfeltlikeaddingseniorpeopletoourteam,nothandingabrieftoavendor.Theyaskedthequestionswehadbeenavoidingandshippedexactlywhattheypromised.
Numbersweareproud of.
Specific, measurable, and pulled from production analytics (not assumptions).
OtherGovernment&PublicSectorwork,worth a look.
Frequently asked questions about the City of Surrey case study
- What did DoodleWeb build for City of Surrey?
- DoodleWeb designed and built a new Drupal platform for City of Surrey in the Government & Public Sector sector. The engagement shipped in 28 weeks and launched in 2024. Scope covered Drupal, AODA, Search, Accessibility.
- Which platform and tech stack was used for the City of Surrey project?
- City of Surrey was built on Drupal. The full stack included Drupal, AODA, Search, Accessibility. DoodleWeb selected the stack after a short discovery based on the team's editorial workflow, performance targets, and compliance requirements for Government & Public Sector.
- What problem was City of Surrey trying to solve?
- The City of Surrey needed a unified digital front door for hundreds of services, thousands of pages, and a citizen base that demands speed, clarity, and accessibility on any device.
- How did DoodleWeb approach the City of Surrey build?
- A Drupal-based platform with task-led navigation, governed publishing across departments, AODA-compliant components, and an integrated search that surfaces services first, content second.
- What were the results of the City of Surrey project?
- Faster path to top tasks, governance across dozens of departments, and a measurably more accessible citizen experience. Reported metrics: 100% AODA compliant, 100s Online services, 1 Unified platform.
- How long did the City of Surrey project take?
- 28 weeks. Kickoff to launch, delivered by a single senior team (strategist, designer, engineer, and QA/accessibility lead) with no offshore handoff or junior swap after the SOW was signed.
- Is the City of Surrey website live and where can I see it?
- Yes. The live site is at https://www.surrey.ca. It launched in 2024 and is maintained by City of Surrey's in-house team, with optional SLA-backed managed support from DoodleWeb.
- Can DoodleWeb build a project like City of Surrey for us?
- Yes. DoodleWeb specializes in Government & Public Sector builds on Drupal and similar platforms. Every quote is fixed-fee, returned in 48 hours, and staffed by the same senior team that ships it. Book a free 30-minute call at https://calendly.com/doodleweb/30min or email info@doodleweb.ca.